SHIPPING & RETURNS
JUST INCASE YOU NEED TO RETURN SOMETHING
Orders over R500.00 (subtotal) qualify for free shipping! Shipping is within the boarders of South Africa and unfortunately we do not ship Internationally at moment.
R90.00 Standard shipping rate will apply for orders less than R500.00.
Most orders will take between 2-5 business days to arrive from the date ordered.
Orders placed after 14h00 will be considered placed the next business day.
RETURN & EXCHANGE POLICY
Thank you for shopping at our online store! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please read our return policy carefully:
1. Return Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Timeframe: You have 30 days from the date of purchase to return an item.
3. Returns Process: To initiate a return, please contact our customer service team via email or phone. Our team will provide you with instructions on how to proceed with your return. Please note that you will be responsible for any return shipping costs.
4. Refunds: Once we receive your returned item, we will inspect it to ensure it is in its original condition. If it is, we will issue a refund to your original payment method within 7 business days.
5. Non-returnable items: Some items cannot be returned, including but not limited to, personalized items, gift cards, and final sale items.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 5 days of receiving your order. We will work with you to arrange for a replacement or a refund.
We want to ensure that you are completely satisfied with your purchase, and we are committed to making the return process as easy and hassle-free as possible. If you have any questions about our return policy, please do not hesitate to contact us.